We can’t wait to recognize your outstanding FY25 Circle of Excellence achievement September 14–19, 2026, at the Penha Longa Resort. We have a truly spectacular trip in store for you.
COUNTDOWN TO FY25 COE
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MONTHS
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DAYS
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HOURS
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MINUTES
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SECONDS
DATES
September 14–19 2026
DESTINATION
Sintra, Portugal UNESCO World Heritage
RESORT
Penha Longa Resort 14th-century palace
PROGRAM
6 Days / 5 Nights For You + 1 Guest
WHAT TO EXPECT
Your Portuguese adventure awaits.
Round-Trip Air for Two
Economy-class airfare for you and a guest from your home city to Lisbon, plus ground transfers on program dates.
Five Nights at Penha Longa
A 14th-century royal palace and monastery on 500 acres of parkland, just 30 minutes from Lisbon and the Atlantic.
Curated Experiences
From personalized activities to the spirited Regatta Team Challenge and Awards Celebration, every moment is designed to recognize your exceptional achievement.
THE PROGRAM
Schedule of Events
Six days of curated experiences in Sintra, Portugal — from personalized activities to the spirited Regatta Team Challenge and Awards Celebration, every moment is designed to recognize your exceptional achievement.
Tentative & subject to change.
DAY ONE
14
MONDAY · SEPTEMBER 2026
Arrival
EVENING ATTIREResort Casual Outdoor lawn event · high heels not recommended. Relaxed, breathable fabrics — polos, button-downs, sundresses, comfortable shoes. Evenings can turn cool — a light layer is recommended.
AT LEISURE
Arrivals into Humberto Delgado Airport (LIS)
UPON ARRIVAL
Transfer to Penha Longa Resort
ALL DAY
Registration & Refreshments at the Hospitality Suite Although every effort will be made to accommodate early arrivals, check-in time is 3:00 PM.
OPTIONAL
Penha Longa Resort Tour 9:00 AM–4:00 PM
AFTERNOON
Afternoon at Leisure
EVENING
Welcome Reception & Dinner 6:00 PM–9:00 PM
DAY TWO
15
TUESDAY · SEPTEMBER 2026
Activity
DAYTIME / EVENING ATTIREResort Casual Daytime: dress according to your activity selection — comfortable walking shoes recommended. Evening: Resort Casual — relaxed, breathable fabrics, comfortable shoes.
MORNING
Breakfast at Leisure
DAYTIME
Choice of Activity Transfers begin 8:30 AMStart times vary by activity — see your activity confirmation.
Regatta Team Challenge 9:00 AM–12:00 PMGuests not participating in the Regatta Team Challenge will take a shuttle to the team lunch.
AFTERNOON
Team Lunches 12:30 PM–2:30 PM
AFTERNOON
Afternoon at Leisure – Explore Cascais
COE SHUTTLE
To Cascais · 2:30 PM–10:00 PM · every 30 min
EVENING
Evening at Leisure
DAY FOUR
17
THURSDAY · SEPTEMBER 2026
Awards
EVENING ATTIRECocktail Attire Cocktail dresses, suits, or smart blazers in lightweight fabrics. The celebration includes time outdoors on gravel and garden paths. For comfort, we recommend block heels, wedges, elegant sandals, or dressy flats. Stiletto heels are not recommended.
MORNING
Breakfast at Leisure
OPTIONAL
Pena Palace — Early Access 7:30 AM–9:30 AM
DAYTIME
Day at Leisure – Explore Sintra
COE SHUTTLE
To Sintra · 10:00 AM–4:00 PM · every 30 min
AFTERNOON
Lunch at Leisure
EVENING
Awards Celebration 6:00 PM–11:00 PM
DAY FIVE
18
FRIDAY · SEPTEMBER 2026
Explore Portugal
DAYTIME / EVENING ATTIREResort Casual Dress for your day — comfortable walking shoes recommended for Lisbon’s cobblestone streets. Evening: Resort Casual.
MORNING
Breakfast at Leisure
DAYTIME
Day at Leisure – Explore Lisbon
COE SHUTTLE
To Lisbon · 9:00 AM–10:00 PM · every 30 min
AFTERNOON
Lunch at Leisure
EVENING
Evening at Leisure
DAY SIX
19
SATURDAY · SEPTEMBER 2026
Farewell
TRAVEL ATTIRETravel Comfort Comfortable clothing and shoes for your journey home.
MORNING
Breakfast at Leisure
DAYTIME
Transfer to Humberto Delgado Airport (LIS) Hotel check-out time is 12:00 PM.
DAYTIME
Departures
PENHA LONGA RESORT
14th C.
ROYAL PALACE & MONASTERY
500acres
OF LUSH PARKLAND
2
CHAMPIONSHIP GOLF COURSES
30min
FROM LISBON AIRPORT
A SANCTUARY IN THE SINTRA HILLS
Penha Longa Resort
A five-star escape set amid the rolling green hills of Sintra Natural Park, Penha Longa Resort offers a refined retreat where history and luxury coexist. As the only hotel within the protected park, the resort blends a 14th-century monastery and chapel with elegant accommodations, championship golf, outdoor activities, and acclaimed dining.
Two Championship Golf Courses
Set within the 500-acre estate, with sweeping ocean and forest views.
Award-Winning Spa
A serene wellness sanctuary offering signature treatments, a hammam, and tranquil relaxation areas.
Michelin-Starred Dining
Multiple restaurants on-property, including Michelin-recognized cuisine alongside relaxed everyday options.
Pools & 24/7 Fitness
Indoor and outdoor pools, plus a state-of-the-art fitness center open around the clock.
The Magic of Sintra
The quaint village of Sintra is just minutes away. Get lost in its cobbled streets, palaces, boutique shops, and centuries of storybook history.
The Hospitality Suite
Your on-property base for registration, refreshments, and any assistance you may have throughout the week.
30 minTO LISBON
15 minTO SINTRA VILA
20 minTO THE COAST
RESORT DINING
Six restaurants across the estate.
Whether it’s a Michelin-starred tasting in the cloister or cocktails by the pool at sunset, dining at Penha Longa is an experience all its own.
Penha Longa Resort Estrada da Lagoa Azul, Linhó Quinta da Penha Longa 2710-511 Sintra, Portugal
Phone: +351 21 924 9011
YOUR STAY
Check-in: 3:00 PM Check-out: 12:00 PM (Noon)
Although every effort will be made to accommodate early arrivals, check-in time is 3:00 PM. The hotel will hold your bags so you can begin enjoying the resort if your room isn’t ready.
AIR TRAVEL
Air Arrangements
Your air arrangements will be made through CWT. Once you complete registration, a CWT agent will contact you within 2–3 business days with a tentative itinerary based on your preferences.
Circle of Excellence is designed as a recognition and incentive experience, with program air arrangements that include economy class airfare for winners. Consecutive multi-year winners are eligible for business class seating in recognition of their sustained achievement. This enhanced travel benefit is part of the established winner experience. Travelers interested in exploring additional upgrade options are welcome to coordinate directly with their CWT air agent at their personal expense.
Please plan to depart the U.S. on Sunday, September 13, to arrive in Lisbon no later than 5:00 PM on Monday, September 14. Depart Portugal at your leisure on Saturday, September 19.
One checked bag each is reimbursable for you and for your guest.
All travelers must have a valid passport. Your passport must be valid for at least 6 months past your departure date from Portugal — meaning, if your passport expires before March 14, 2027, you’ll need to renew before the program.
Routine processing currently runs 4–6 weeks; expedited 2–3 weeks. Mailing can add up to 2 weeks each way — plan for 6–8 weeks total for routine, 4–5 for expedited. Apply early. travel.state.gov/passports.
Portugal is part of the EU and the Schengen Area. For the September 14–19, 2026 program dates, no ETIAS travel authorization is required — a valid passport is all you need to enter.
ARRIVAL INTO PORTUGAL
Fast Track Service
To ensure a seamless welcome to Portugal, Circle of Excellence guests will enjoy complimentary Fast Track service at Humberto Delgado Airport (LIS) on arrival and departure.
Meet & Greet. Your dedicated VIP airport representative will greet you at the arrival gate with personalized signage and assist you throughout your arrival.
Fast Track Immigration & Customs. Enjoy expedited guidance through immigration and customs, including assistance after baggage claim.
GROUND TRANSFERS
Ground Transportation
Home-to-airport transportation for you and your guest is reimbursable in accordance with SMPA’s Expense Policy.
Ground transportation between Humberto Delgado Airport (LIS) and Penha Longa Resort is arranged for you and your guest on the main program dates of Monday, September 14 and Saturday, September 19. The transfer is approximately 30 minutes by car.
If you’re arriving before September 14 or departing after September 19, you’re responsible for your own ground transportation arrangements.
PRACTICAL INFO
Good to know.
Time Zone
Western European Time (DST observed). During the trip: 5h ahead of ET · 6h ahead of CT · 7h ahead of MT · 8h ahead of PT.
Weather
September averages: high 77°F (25°C), low 59°F (15°C). Atlantic evenings can turn cool — bring a light layer.
Currency
Euro (€). Visa and Mastercard accepted nearly everywhere, including Apple Pay and tap-to-pay. Amex, Diners, and gift cards less so. Multibanco ATMs throughout.
Electrical
Type C and Type F (two round-pin) outlets, 230V/50Hz. U.S. plugs require an adapter. Most laptops/phone chargers handle the higher voltage; hair tools may need a converter. Hair dryers are available in every room.
An international adapter will be provided in your room.
Wi-Fi & Phone
Complimentary Wi-Fi throughout the resort. Portugal’s GSM networks are fully compatible with U.S. smartphones — check with your carrier for an international day pass.
Tipping
Group-event gratuities are prearranged by the program. Off-property: 5–10% in restaurants when service isn’t included; rounding-up tips at cafés and for taxis.
Healthcare
For medical needs at the hotel, dial 0 from your room or notify on-site program staff. EU emergency number is 112. Carry medications in original containers with prescriptions.
VAT & Tax-Free Shopping
Visitors from outside the EU can claim a VAT refund on qualifying purchases. Ask the retailer for a tax-free form at checkout — and bring your passport with you to claim.
Shipping
Courtesy shipping of program items is not provided — leave room in your checked and carry-on luggage for giveaways and gifts. All shipping costs are at your own expense.
WHAT TO PACK
A starter packing checklist.
Final program materials will arrive about two weeks before departure with a tailored packing guide. Until then, here’s a starting point.
We are pleased to offer you and your guest one activity selection on Tuesday, September 15. You and your guest are not required to select the same activities.
THE REGATTA
On Wednesday, September 16, the whole group sets sail together for the Regatta Team Challenge.
ACTIVITY LEVEL SCALE
A quick reference for the physical effort each activity involves.
RELAXED
Leisurely pace, minimal physical effort.
LIGHT
Some walking, time on your feet.
MODERATE
Real ground covered, varied terrain.
HIGH
For active guests in good health.
Please note: You and your guest have the option to forgo participating in an activity and instead select the “Day at Leisure — On Own” option. If you choose “Day at Leisure – On Own,” compensation will not be provided for declining a sponsored activity. Activities will be booked on a first-come basis; however, every effort will be made to accommodate your first preferred activity selection. In the event your first activity option is not available, please have a second-choice activity in mind.
Activities will be finalized following the close of event registration. Activity offerings are exclusive to the group and may be adjusted based on participant minimums and maximums. Activities that include a meal will be noted. All itineraries are preliminary and subject to change. A signed waiver will be required for participation in all activities.
GROUP EXPERIENCE · WEDNESDAY, SEPTEMBER 16
Regatta Team Challenge
MODERATE
Wednesday, Sept 1610:00 AM – 12:00 PMCascais MarinaTeam lunches included
Set sail for the signature event of the FY25 Circle of Excellence. The entire group will take to the waters off Cascais aboard crewed sailing yachts, where teams work together under the guidance of experienced skippers in a spirited regatta on the Atlantic. Following the race, teams will enjoy lunch at one of Cascais’ renowned waterfront restaurants — Mare, Furnas do Guincho, or Monte Mar — taking in stunning coastal views while celebrating the day’s adventure.
WHAT’S INCLUDED
· Round-trip transportation to Cascais Marina — departs 9:00 AM
Transportation to the lunch venue will be available for guests who choose not to participate in the sailing portion of the Regatta Team Challenge.
CHOICE OF ACTIVITY · TUESDAY, SEPTEMBER 15
Cooking Class
RELAXED
Tuesday, Sept 15Up to 4 hours9:15 AM – 3:00 PM20–45 min away
There’s no better way to experience Portugal than through its cuisine — and no better setting than Lisbon’s legendary Time Out Market. Housed in the historic Mercado da Ribeira beside the Tagus, this celebrated food hall gathers the city’s most talented chefs and finest local producers under one roof. Begin by exploring the market alongside Chef Pedro Sommer, hand-selecting fresh, seasonal ingredients from the stalls, before rolling up your sleeves for a hands-on cooking class inspired by traditional Portuguese flavors. The experience concludes with everyone gathering around the table to enjoy the meal they created together, paired with regional wine and live Portuguese music.
WHAT’S INCLUDED
· Round-trip transportation
· Market visit with the chef
· Ingredients & apron
· Lunch after workshop
ATTIRE
Comfortable clothing and shoes
GOOD TO KNOW
Lunch is included as part of the experience.
Discover Belém Walking Tour
LIGHT
Tuesday, Sept 15Up to 3 hours9:00 AM – 1:30 PM40-min transfer from hotel
Step back in time on a guided journey through Portugal’s Discoveries Era, exploring iconic monuments and the stories behind the explorers who launched some of history’s boldest expeditions. The experience wraps up with a tasting of Belém’s famous pastéis de nata — warm custard tarts dusted with cinnamon and powdered sugar.
Tuesday, Sept 15Up to 4 hours8:30 AM – 12:30 PMDepart from hotel
Explore the wild side of Sintra on a guided off-road Jeep adventure through some of the region’s most secluded and spectacular landscapes. Sit back and enjoy the ride — each Jeep is led by a professional driver, so you’re free to take in the views. Journey along rugged trails, through lush forests, and across challenging terrain as your driver leads the way to panoramic viewpoints overlooking the Atlantic Ocean and surrounding countryside. Along the route, enjoy a visit to the historic Viúva Gomes winery for a tasting of regional wines, adding a distinctive local flavor to this unforgettable experience.
Not recommended for pregnant guests or those with back problems.
Biking in Guincho
MODERATE
Tuesday, Sept 15Up to 3 hours10:00 AM – 12:30 PM20-min transfer from hotel
Experience the dramatic beauty of Portugal’s Atlantic coast on a guided e-bike adventure through the scenic Guincho region. With electric pedal assist to smooth out the hills, you’ll ride along winding coastal roads and through the protected landscapes of the Sintra–Cascais Natural Park, taking in sweeping ocean vistas, rugged cliffs, and rolling countryside along the way. Known for its unspoiled beauty and fresh sea air, Guincho offers some of the most spectacular cycling routes in the region.
Tuesday, Sept 15Up to 3 hours9:45 AM – 12:30 PM20-min transfer from hotel~3 miles
A moderately challenging 3-mile loop trail through the Sintra Natural Park, leading you through some of the park’s most breathtaking landscapes. Immerse yourself in nature and enjoy panoramic views of the Atlantic Ocean from the iconic Cabo da Roca — the westernmost point of continental Europe. Along the way, an experienced guide shares the fascinating history and local stories of this beautiful region.
Tuesday, Sept 15By tee timeOn-property · Atlantic Course18 holes
Enjoy a world-class golfing experience at Penha Longa Resort. Designed by Robert Trent Jones Jr., the Atlantic Championship Course delivers a bold challenge across 18 holes of exceptional play, set within the rolling hills of Sintra.
WHAT’S INCLUDED
· Rental clubs & cart
· Food & beverage on-course
· Golf balls, tees, scorecards
· Driving range
ATTIRE
Collared golf shirts; tailored shorts or pants. Soft-spike golf shoes required — not available for rent.
GOOD TO KNOW
No denim, swimwear, cargo shorts, or sleeveless/non-collared shirts. Gloves recommended.
Penha Longa Spa
RELAXED
Tuesday, Sept 15Personal appointmentsOn-property50-min massage or 60-min facial
A serene escape designed in harmony with Zen philosophy. Choose your treatment:
50-Minute Penha Longa Signature Massage — a scalp massage and feet exfoliation ritual, followed by a full-body massage with the spa’s signature citrus oil.
60-Minute Signature Facial — A rejuvenating treatment designed to restore the skin’s natural radiance while improving firmness, suppleness, and overall vitality.
Garden, jacuzzi, and private pool included with your appointment.
WHAT’S INCLUDED
· All-day Wellness Center access
ATTIRE
Comfortable clothing
GOOD TO KNOW
Request male or female therapist during registration. Check in 25 minutes prior.
FLEXIBILITY
Day at Leisure — On Own
You may opt for “Day at Leisure — On Own” instead of a sponsored activity.
Note: compensation is not provided for declining a sponsored activity.
DINING GUIDE
Where to Dine During Your Stay
Discover exceptional dining at Penha Longa and across Sintra, Cascais, and Lisbon—from Michelin-starred tasting menus to neighborhood favorites. The best tables book quickly, so we recommend reserving ahead.
Your Evenings at a Glance
Mon · Sep 14
Welcome Reception & Dinner
Hosted
Tue · Sep 15
Dinner at Leisure
Sintra Shuttle2:00 PM–10:00 PM
On Own
Wed · Sep 16
Dinner at Leisure
Cascais Shuttle2:30 PM–10:00 PM
On Own
Thu · Sep 17
Awards Celebration
Sintra Shuttle10:00 AM–4:00 PM
Hosted
Fri · Sep 18
Dinner at Leisure
Lisbon Shuttle9:00 AM–10:00 PM
On Own
Select a restaurant to view details and make a reservation.
As you plan your reservations, please note that Portuguese dinner service starts around 7 PM, and the last shuttle from each location leaves at 10 PM.
* Restaurants marked with an asterisk will be used for the COE team lunch following the Regatta Challenge on Wednesday, September 16. Your assigned restaurant will be shared in your welcome packet.
LISBON
Friday, September 18, 9:00 AM–10:00 PM · every 30 min
Your Portugal adventure is just around the corner! With warm days, cool evenings, and plenty of cobblestones ahead, we’ve created this guide to make preparing for your FY25 COE trip effortless.
September weather: Temperatures typically range from 77°F (25°C) during the day to 59°F (15°C) at night. Pack breathable clothing, a light jacket for cooler evenings, comfortable walking shoes, and sunglasses.
WHAT TO PACK
Dressing for each occasion.
Review activity-specific attire on the Activities page.
Daytime & Evening
Throughout the trip
Resort Casual
Lightweight, comfortable warm-weather clothing — polos, linen shirts, chinos, dresses, or skirts — with comfortable walking shoes for Portugal’s hills and cobblestone streets. Bring light layers; mornings and evenings can be cool.
Welcome Dinner
Monday, September 14 · Evening
Resort Casual
Elevated-casual outfits — dresses, tailored trousers or chinos, collared shirts, or blouses, with dress shoes or sandals. Part of the evening is outdoors on grass, so block heels, wedges, or comfortable flats are recommended.
Regatta Team Challenge
Wednesday, September 16 · Morning
Nautical Casual
Comfortable, water-friendly layers with non-slip, flat-soled shoes, plus sunscreen and sunglasses for sun and sea spray. Swimwear isn’t needed — life jackets and equipment are provided.
Awards Celebration
Thursday, September 17 · Evening
Cocktail
Cocktail dresses, jumpsuits, or tailored separates; or a dress shirt with tailored trousers and dress shoes — a suit or sport coat is optional. As the celebration includes time outdoors on gravel and garden paths, choose comfortable footwear such as block heels, wedges, elegant flats, loafers, or dress shoes.
PACKING CHECKLIST
A quick list to pack by.
Tick items off as you go — your checkmarks are saved right in your browser, so they’ll still be here when you come back.
Documents & Money
Visa and Mastercard are widely accepted; American Express is less common.
Health
We recommend keeping these in your carry-on.
Tech & Power
A hair dryer and an international plug adapter are provided in your room.
Clothing & Layers
Footwear
Leave room in your carry-on for gifts and souvenirs, as shipping for program items is not provided.
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THE PROGRAM
About the program
What are the program dates?
The program arrival date is Monday, September 14, 2026, and the departure date is Saturday, September 19, 2026. Overnight flights are expected, with flights departing on Sunday, September 13.
Is there a tentative agenda for the trip?
Yes — see the Agenda page. More information will be provided as we get closer to the trip; please note that the schedule of events is subject to change.
Is there a program app?
Yes. As we get closer to the trip, you’ll receive an email with instructions to download the program app. From the app you can:
See detailed information on your personalized agenda
Receive up-to-the-minute notifications
Get around easily using the map of the hotel
And much more
May I bring a guest?
Each Circle of Excellence winner may bring one guest. Your guest must be 21 years of age at the time of the trip. In consideration of the enjoyment of all participants, please note that Circle of Excellence is for adults only. No additional guests will be permitted.
Please note that guests may not be a customer, competitor, vendor, or current/former employee of Sumitomo Pharma America, Inc., its legacy companies, or any of its affiliates—except in the case of a spouse or domestic partner.
When does registration close?
Registration opens July 7 and closes July 21. We recommend completing your registration as soon as possible to secure your activity preferences.
When will I receive confirmation of my registration?
You will receive an email confirmation immediately after you submit your online registration form.
May I make changes to my registration?
If you need to make changes to your registration, please submit your request to smpaeventservices@spmei.com.
What if I am unable to attend the Circle of Excellence trip?
If you are unable to attend the trip for any reason, you must respond to the registration invitation to decline.
Please note that this trip cannot be deferred. If you decline the trip, you will receive a one-time taxable payment of $7,500, paid out after the trip has occurred. A winner who separates from the company after the end of the performance period but before the trip date will not receive the payout.
Do I have to register if I am unable to attend the trip?
Yes. You must respond to the registration invitation to decline.
What is the suggested attire?
September averages a high of 77°F (25°C) and a low of 59°F (15°C). Atlantic evenings can turn cool; packing light layers is recommended.
Daytime / Evening Attire — Resort Casual. Lightweight, comfortable clothing and walking shoes are recommended, particularly for navigating Portugal’s historic cobblestone streets. Activity-specific attire will be noted on your individual Activity Confirmation. Light layers are recommended, as mornings and evenings can be cool.
Welcome Dinner Attire (Monday, September 14) — Resort Casual. Casual dresses, skirts, lightweight pants, collared shirts, or blouses paired with dress shoes or sandals. Portions of the evening will take place outdoors; high heels are not recommended.
Regatta Team Challenge Attire (Wednesday, September 16) — Nautical Casual. Non-slip shoes, sunscreen, and a light layer are recommended for time on the water.
Awards Celebration Attire (Thursday, September 17) — Cocktail. Elegant dresses, jumpsuits, or chic separates for women; dress shirts with slacks, sport coats, or suits for men. The celebration includes time outdoors on gravel and garden paths. For comfort, we recommend dress shoes, block heels, wedges, elegant sandals, or dressy flats. Stiletto heels are not recommended.
I’m interested in extending my trip. How do I manage pre/post-planning?
An extension can be requested during the registration process. Please do not confirm your flights until the requested extended dates have been confirmed. Any early arrivals or extended departure dates will be at your expense on your personal credit card and will not be covered. We will work with you to ensure billing is set up accurately for extended dates.
Important: We can help coordinate extensions at Penha Longa Resort only. If you have extensions at other locations, all transfers and accommodation are at your own expense.
Will I owe taxes on my Circle of Excellence trip?
No. The Circle of Excellence incentive trip is grossed up, meaning the company covers the taxes associated with the value of the award. While you will see the value of the trip reflected as taxable income on your year-end tax statements, you will not incur an out-of-pocket tax obligation related to the award, as the associated tax liability is included as part of the program benefit.
Please note that individual tax situations may vary. Consult your tax advisor if you have questions about your personal circumstances.
Will I receive a stipend for meals on my own?
Yes. Each Circle of Excellence winner will receive a $1,500 stipend to cover meals on your own during the program. The stipend is processed through payroll ahead of the trip.
TRAVEL & TRANSPORTATION
Air & Ground Transportation
Is a passport required?
Yes. All travelers must have a valid passport. Your passport must be valid for at least 6 months past your departure date — if your passport expires before March 14, 2027, you’ll need to renew before the program. Routine processing currently runs 4–6 weeks or longer; expedited is 2–3 weeks. travel.state.gov/passports.
Important: The name on your passport must exactly match the name on your airline ticket, including any middle name or middle initial.
How do I book my airline tickets?
Air travel is arranged for you and your guest by CWT. During registration you will be asked to provide traveler profile information for both you and your guest. Please have the following information available to expedite registration:
Full name (as it appears on your official travel documents)
Date of birth
Departure city / airport code
KTN (Known Traveler Number)
Frequent flyer number, etc.
Once registered, CWT will reach out within 2 business days with travel options based on your preferences.
When will I receive my e-ticket for air travel?
Flight itineraries will be emailed within 2 business days of completing the registration by CWT. If you do not receive your itinerary, please contact CWT, Monday–Friday between 9:00 AM – 5:30 PM ET at 763-332-3436 or via email at smpatravel@mycwt.com.
Can I upgrade my flights to business or first-class seating?
Circle of Excellence is designed as a recognition and incentive experience, with program air arrangements that include economy class airfare for winners. Consecutive multi-year winners are eligible for business class seating in recognition of their sustained achievement. This enhanced travel benefit is part of the established winner experience. Travelers interested in exploring additional upgrade options are welcome to coordinate directly with their CWT air agent at their personal expense.
Are checked bags covered?
One checked bag each is reimbursable for you and for your guest.
Is Fast Track service included?
To ensure a seamless welcome to Portugal, Circle of Excellence guests will enjoy complimentary Fast Track service at Humberto Delgado Airport on arrival and departure.
Meet & Greet — Your dedicated VIP airport representative will greet you at the arrival gate with personalized signage and assist you throughout your arrival.
Fast Track Immigration & Customs — Enjoy expedited guidance through immigration and customs, including assistance after baggage claim.
Ground Transportation — Complimentary transfers will be provided between Humberto Delgado Airport and Penha Longa Resort on the main group arrival and departure days. The transfer is approximately 30 minutes.
Is ground transportation provided to and from the airport and hotel?
Ground transportation to/from the airport to the Penha Longa Resort will be arranged for you and your guest on the main program dates of Monday, September 14 and Saturday, September 19, 2026.
If you are planning to arrive before September 14 or depart after September 19, you will be responsible for your own ground transportation arrangements.
How far is Humberto Delgado Airport (LIS) from the hotel?
It is a 30-minute car transfer to the Penha Longa Resort.
Will round-trip transportation from home to airport be covered?
Yes. Transportation expenses for the trip are reimbursable and can be expensed in accordance with your company’s Expense Policy.
Is transportation covered if I extend my trip before or after the program?
Transportation for pre- and post-program extensions outside the Penha Longa Resort is on your own and expensable up to $250.
ACTIVITIES
Sponsored Activities
How many sponsored activities may I choose each day?
You and your guest may each select one activity on Tuesday, September 15. You and your guest are not required to select the same activity. You may also prefer to spend the “Day at Leisure — On Own.” If you select “Day at Leisure — On Own,” you will not receive compensation for declining a sponsored activity.
On Wednesday, September 16, the program hosts a group activity for all winners and guests — the Regatta Team Challenge.
Please note the activities are subject to change based on the minimum/maximum number of participants required. If your first activity preference is not available, please have a second choice in mind. Activities will be finalized upon the closing of event registration.
What if I want to take advantage of additional activities while in Portugal?
Once you have completed registration, please contact Registration Services at smpaeventservices@spmei.com and they will provide you with further information for the booking. Please note, any additional activities will be at your own expense.
PENHA LONGA RESORT
Hotel Information
What are the hotel check-in and check-out times?
Check-in: 3:00 PM Check-out: 12:00 PM
Every effort will be made to accommodate early arrivals; however, early check-in cannot be guaranteed. If your room is not yet ready upon arrival, you are welcome to begin enjoying the resort’s amenities.
Will I be required to provide a credit card for incidental charges at check-in?
Yes, you will be required to provide a personal credit card and valid photo ID at check-in. The program will cover your sleeping room, tax, and scheduled group meal functions included in your program agenda. Any incidental charges — in-room movies, minibar, dry cleaning, additional snacks or beverages outside of provided meals — are at your own expense.
Is complimentary Wi-Fi available in my hotel room?
Yes. Complimentary Wi-Fi is available in all guest rooms and throughout the resort.
What’s included in my room?
Every room comes stocked with a hair dryer, iron, and international power adapter. You’ll also find a Nespresso coffee machine, DIPTYQUE bath amenities, bathrobes and slippers, USB charging ports, and complimentary Wi-Fi.
Is smoking permitted at the hotel?
Smoking is not permitted inside guest rooms. Smoking is allowed only in clearly marked, designated outdoor smoking areas on the resort grounds.
Is there a fitness center at the Penha Longa Resort?
Yes. Guests of the Penha Longa Resort enjoy complimentary access to state-of-the-art fitness facilities. Open 24/7, the hotel fitness center includes cardiovascular and weight-training equipment.
PORTUGAL
General Information
What time zone is Portugal in?
Portugal observes Western European Time year-round and participates in Daylight Saving Time. During the trip, the time difference will be:
5 hours ahead of Eastern Time (New York)
6 hours ahead of Central Time (Chicago)
7 hours ahead of Mountain Time (Denver)
8 hours ahead of Pacific Time (Los Angeles)
Will my cell phone work in Portugal?
Please contact your mobile provider for information about international calling plans before your trip.
What’s the emergency number in Portugal?
Dial 112 for emergencies — police, fire, or medical — anywhere in Portugal. It’s free from any phone, and operators speak English.
What is the currency in Portugal?
Portugal’s currency is the Euro (€). U.S. dollars aren’t widely accepted, so plan to pay in euros or by card.
Visa and Mastercard are taken nearly everywhere, including contactless payments and Apple Pay. American Express, Diners Club, and prepaid gift cards are far less commonly accepted — bring a Visa or Mastercard as your primary card.
For cash, Multibanco ATMs are widely available throughout the country and on the resort property.
Before you travel, give your bank or credit-card issuer a heads-up about your trip dates — this avoids blocked transactions abroad. Also worth asking about international transaction fees, which some cards waive and others charge per purchase.
What are the electrical outlets like in Portugal?
Portugal uses Type C and Type F (two round-pin) outlets at 230V/50Hz. U.S. plugs require an adapter. Most laptops and phone chargers handle the higher voltage without issue; hair tools such as flat irons and curling irons may need a voltage converter.
Hair dryers and an international adapter will be provided in your room.
How should I plan to get any purchased and received goods back to the U.S.?
Courtesy shipping of items received during the program will not be provided. Be mindful to leave space in your checked and carry-on luggage for program giveaways and souvenirs. All shipping costs will be at your own expense.
DO YOU HAVE QUESTIONS
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If you have any questions or need assistance with your registration, please contact us.
